GUEST EXPERIENCE HOST, Part-Time
To create a first impression of welcome and warmth to all of Fort Worth Museum of Science and History’s Guests. Set the mood and tone for each Guest’s experience at the Museum by providing encouragement to explore the Omni Theater and Exhibit Galleries and to encourage Guests to become Members. The goal of a Guest Experience Host is to welcome guests to the museum. They greet and help orient a variety of different guests. A host’s responsibilities include ensuring our guests have accurate information and direction when starting their day with us. This host is cross-trained to work in multiple frontline guest service areas including museum operated parking areas and admission service desk into museum exhibits and the Omni IMAX theater.
Basic Function and Responsibilities including but not limited to:
Help Guests optimize their visit by explaining program details and selling admission tickets.
Perform the daily check-in of all reserved groups, including disbursing tickets, exhibit passes, and maps
Assist Guest Services in providing change and various reimbursements to Guests as needed
Be fiscally accurate by balancing your cash drawer and verifying Memberships sold at the end of each shift
Proactively communicating with guests who need assistance, including guests who are lost, ill, or injured
Provide information to guests regarding parking, programs, directions, pricing, hours, food service options, membership, film and exhibit information
Be able to communicate with our guests about daily activities and special events.
Manage flow of traffic into and out of museum operated parking areas
Direct incoming guests to available parking spaces.
Collect parking fees and distribute change in a fast paced environment
Manage and reconcile a cash drawer including all payment type receipts in a fast paced environment
Distribute and reconcile parking passes and tickets to daily museum guests and members
Effectively manage and inventory parking vouchers and validation information
Assist in any emergency situations, Medical situations, and Technical situations
Make sure all front line areas meet show quality standards including exterior spaces such as green spaces and parking areas
Greet and organize our field trip groups
Be familiar with pricing information for the museum
Be familiar with information regarding all museum amenities
Must be 16 years of age and older
Must treat guests in a friendly, professional and inviting manner
Proactively seek out information about the Museum
Be able to exercise active listening skills and positive body language through smiling, sustaining eye contact and keeping good posture.
Must be able to effectively and politely interact with all Museum guests in a busy, fast paced environment
Ability to work a flexible schedule including weekends and holidays
Multi-tasking quickly and efficiently
Be able to climb stairs
Be able to lift a minimum of 25 pounds
Be able to stand and/or walk for prolonged periods of time
Be able to work in an indoor/outdoor setting for a prolonged period of time