The Museum hosts nearly 1 million guests each year to its exhibits, films, planetarium shows, classes and special events.
MEMBERSHIP MANAGER - (Exempt)
The Membership Manager plays a key role within the Development Office and is integral to the fundraising strategy. The Membership Manager is responsible for oversight of the General Membership program with annual dues beginning at $60 and going up to $1,000 level. This position also works on the annual fund. This position reports to the Director of Individual Giving within the Development and Marketing Department (D&M).
Basic Functions and Responsibilities including but not limited to:
Establish short and long-term goals to achieve museum membership objectives.
Develop and implement membership acquisition strategies such as direct mailers, internet or email-based programs, and on-site sales.
Develop and implement strategies for renewing annual support of current members.
Regularly evaluate effectiveness of strategies such as fee and membership category structures, services, materials, benefits and policies relating to retention of current members and acquisition of new members. Recommend, design and implement changes as appropriate to attain goals.
Process new and renewed membership gifts and distribute member benefit materials.
Manage membership services, benefits and policies.
Plan and direct membership events and campaigns.
Work with the Friends, Guild and other member-based groups that support the museum through volunteering, fundraisers and outreach.
Work with the Marketing Department on the design and/or printing/distribution member newsletter, calendar mailings, member event invitations, and other membership-related collateral in print or digital form.
Work with the Marketing Department to support the museum’s online presence by administering Facebook, Twitter and Flickr accounts from the membership perspective (generating content and promoting events).
Manage and update member email database through Vertical Response. Develop, schedule and track email correspondence with members.
Maintain Membership pages on museum website to reflect current benefits, events and programs.
Work closely with Museum Store staff to provide training and best practices in regard to membership sales and customer service.
Recruit, train and manage volunteers and interns who assist with membership and development tasks such as member acquisition, membership renewal, public outreach and data entry.
Work with Development team to upgrade General Members to higher levels of annual giving.
Conduct outreach as an ambassador for the museum through outside speaking engagements, greeting of tour groups, and occasional tours for upper level members or donors.
Assist in the management of Raiser’s Edge database of museum constituents that includes members, givers, foundations, corporations and other associates.
Generate statistical and financial reports from database as needed.
Perform additional duties for Membership and Development Departments as assigned.
Qualifications:
Bachelors Degree from an accredited university
Prior experience in an executive or development office preferred
Warm, professional interpersonal skills with the ability to work effectively with a wide range of staff, volunteers, donors and the general public
A positive, achievement-oriented attitude and proactive work ethic
The ability to maintain the highest level of discretion and confidentiality with sensitive donor information
Excellent computer skills with experience using Raiser’s Edge preferred
Professional oral and written communication skills
Strong organizational skills and attention to detail
Ability to handle multiple tasks in a fast-paced environment
Expectations: Be committed, proactive, consistent
Human Resources Manager
Fort Worth Museum of Science and History
1600 Gendy Street
Fort Worth, Texas 76107
fax: (817) 255-9354
