MEMBERSHIP SERVICES MANAGER
Job Description Summary
The Membership Services Manager serves as the primary representative of the Museum’s membership program to the public as well as performing significant functions of daily gift entry and maintenance of the Museum’s donor and membership databases. Responsibilities include oversight of the General Membership Program (Basic, Max and Friend). Essential daily responsibilities include the coordination and fulfillment elements of membership process and oversight of onsite sales team. This position also works on the annual fund.
Reporting Relationships: Reports to the Associate Vice President of Development
Hours: Must be available to work week of Thanksgiving, week of Christmas and week of Spring Break
Basic Function and Responsibilities including but not limited to:
Establish short and long-term goals to achieve museum membership objectives.
Serves as vital communication link between the Museum and its members through phone, in-person and e-mail inquiries.
Process new and renewed membership gifts and distribute member benefit materials.
Manage membership services, benefits and policies.
Coordinate and manage membership events and campaigns.
Manage and update member email database through Raisers Edge. Develop, schedule and track email correspondence with members.
Maintain Membership pages on museum website to reflect current benefits, events and programs.
Work with Development team to upgrade General Members to higher levels of annual giving.
Assist in management of Raisers Edge database of museum constituents that includes members, donors, prospects, foundations, corporations and other associates.
Generate statistical and financial reports from database as needed.
Check in current members, renew prior members and provide general member services as needed.
Coordinate and supervise the onsite sales team to ensure efficient and accurate gift processing.
Maintain organization of membership materials and report when inventory is running low.
Prepare constituent records for gift entry process.
Attend and assist with departmental special events as needed.
Other duties as assigned.
The position requires three to five years experience in a fast paced sales, marketing or customer service environment with direct public interaction.
Bachelors Degree from an accredited university
Prior experience in a cultural institution or membership program
Warm, professional interpersonal skills with the ability to work effectively with a wide range of staff, volunteers, donors and the general public
A positive, achievement-oriented attitude and proactive work ethic
Ability to maintain the highest level of discretion and confidentiality with sensitive donor information
Excellent computer skills with experience using Raisers Edge and Patrons Edge preferred
Professional oral and written communication skills
Strong organizational skills and attention to detail
Ability to handle multiple tasks in a fast-paced environment
Expectations: Be committed, proactive, consistent, responsive, personal, visible, meticulous, available and open and honest
Human Resources Manager
Fort Worth Museum of Science and History
1600 Gendy Street
Fort Worth, Texas 76107
fax: (817) 255-9354