Guest Services Manager (Full-Time, Exempt)

Job Summary:

This position requires a high-energy, proactive individual who thrives in a fast-paced, guest-focused environment. The role serves as a leader in the museum’s core ideology by delivering an exceptional guest experience and ensuring the highest level of customer service. The Guest Service Manager will assist the Director of Operations in recruiting, hiring, onboarding, cross-training, and supervising Guest Services staff.

The individual provides accurate, timely, and high-quality operational support across all Guest Services areas, including the Ticket Office, Jane & John Justin Foundation Omni Theater, and Exhibit Galleries. This person plays a key role in setting the tone for a welcoming environment and creating a positive environment for both guests and team members, including those who report directly to this position.

What You’ll Do

Basic Functions and Responsibilities, including but not limited to:

• Excels in supervision and leadership of all Fort Worth Museum of Science and History Guest Services team members. This includes hiring, training, scheduling, managing, developing, and evaluating team members across all areas.
• Must be able to perform all Guest Services roles, including Ticket Office, Jane & John Justin Foundation Omni Theater usher, exhibit floor staff, and retail shop responsibilities.
• Responsible for handling cash transactions, including preparing deposits, completing reports, balancing the safe, and performing other assigned Ticket Office duties. Will be responsible in assisting in the development and implementation of a training program.
• Collaborate closely with the Group and Event Sales, Membership, Building Services, Accounting, Human Resources, Guest Programs, and Education departments to ensure alignment with organizational goals and expectations.
• Serve as a role model by consistently demonstrating a high standard of guest service, including professionalism in punctuality, appearance, attitude, and overall performance. Have knowledge of and be able to share information pertaining to the Museum as well as other entities in the Cultural District.
• Enforce set Museum standards for guest relation policies by assuring guest safety and security, and by keeping operations efficient
• Demonstrate a thorough understanding of the Museum’s Standards by consistently applying them and reinforcing these expectations among team members. Lead Guest Services in the continual improvement of Operating Procedures.
• Knowledge and proficient in Microsoft Office (Word, Excel, Outlook).
• Proficient in communicating ideas and new materials to a large part-time team.
• Perform other duties as requested by the Operations Director and other FWMSH leadership.

What You Bring

Qualifications:

• Minimum of 2–5 years of supervisory experience managing a mid to large-sized staff required
• At least 5 years of customer service experience required
• Some college coursework preferred
• Experience with Point of Sale (POS) systems required; Tessitura experience preferred

At the Fort Worth Museum of Science and History, we believe our team members are essential to bringing our mission to life. Are you a high-energy, proactive leader who thrives in a fast-paced, guest-focused environment? Do you have a passion for delivering exceptional guest experiences and setting the standard for outstanding customer service?

We are seeking a dynamic, self-motivated leader to guide our Guest Services team—someone who leads by example, inspires others, and is committed to creating memorable experiences for every guest who walks through our doors.

Our Mission, dedicated to lifelong learning and anchored by our rich collections, the Fort Worth Museum of Science and History engages our diverse community through creative, vibrant programs and exhibits interpreting science and the stories of Texas and the Southwest.

Why Join Us?

• You will make a meaningful impact on our guests and how they learn, explore, and feel welcomed in our museum.
• You will lead a collaborative, supportive team.
• Competitive pay and an available benefit package.

Apply for this role here.

Guest Services, Cashier

Job Summary:

Guest Services Cashiers at the Fort Worth Museum of Science and History play an essential role in creating a positive first impression for all visitors. Cashiers support the smooth operation of the Museum and the Jane & John Justin Foundation Omni Theater by providing excellent customer service, assisting with ticket and retail transactions, and offering information about Memberships, Museum exhibits, and Omni Theater films.

Basic Functions and Responsibilities, including but not limited to:

• Provide information on pricing and memberships, film showtimes, and any special events or Museum-related questions.
• Operate cash registers and process transactions accurately and efficiently.
• Maintain and stock the cashier or ticketing area to ensure it remains organized and clean.
• Consistently wipe down and sanitize high-contact areas as needed.
• Assist visitors with any questions, concerns, or directional needs throughout the Museum and Theater.

Qualifications:

• Must be 18 years of age or older.
• Ability to work in a fast-paced environment.
• Strong multitasking and verbal communication skills.
• Bilingual (Spanish) is a plus.
• Ability to work a flexible schedule, including but not limited to evenings, weekends, and holidays.

Physical Demands:

• Ability to lift a minimum of 20 pounds.
• Ability to sit and/or stand for prolonged periods.
• Environmental conditions: work in indoor settings for prolonged periods.

Salary: $15/hr.

Apply for this role here.

Museum School Teacher (Part-Time)

Museum School Mission Statement: The purpose of Museum School is to offer children a unique opportunity for learning in a creative, informal environment, using age-appropriate interpretation, hands-on interaction, and opportunities.

Museum School Philosophy: Museum School’s discovery approach enhances a child’s awareness of the world. The curriculum combines natural and physical sciences, history, and anthropology with art, music, and literature.

Museum School Goals: Children will have first-hand experiences; develop an appreciation for the natural world; begin to construct their own knowledge; gain skills in listening and language acquisition; and creatively express themselves through music, art, and drama.

The Education Department is seeking qualified, enthusiastic Museum School Teachers for its preschool program. Museum School Teachers are responsible for the implementation of age-appropriate activities that support specific class subjects in a way that reflects the mission statement, philosophy, and goals of the Fort Worth Museum School. The ideal candidate has a passion for providing extraordinary learning experiences for children.

Museum School teaching schedules vary. The Fall/Spring Museum School classes operate Tuesday through Friday from 8:15 AM until 4:00 PM, August through May. The Summer Museum School classes operate for 4 weeks, Monday through Friday, from 8:15 AM – 2:45 PM during the months of June and July.

The position of Museum School Teacher falls under the direction and supervision of the Museum School Director.

Qualifications:

• Bachelor's or Master's Degree in Early Childhood, Early Childhood Special Education, Child Development, or Elementary Education
• Certified EC-4 Generalist or EC-6 Generalist preferred
• Minimum of 2 years (PK-3) teaching experience required

Characteristics, Abilities, and Responsibilities of a Museum School Teacher:

Characteristics

• Friendly, outgoing personality with a high energy level.
• Respect for all children and their learning abilities or differences.
• Exhibit competency, good judgment, and emotional control in the presence of children.
• Demonstrate professional, ethical, honest, and responsible behavior.
• Enjoy working with young children and relate to children with courtesy, respect, acceptance, and patience.
• Exhibit a growth mindset and the desire for life-long learning.

Abilities

• Exhibit effective verbal and written communication skills.
• Exhibit knowledge and skills relevant to the specific ages and stages of the children in the assigned classroom.
• Plan, prepare, organize, and execute age-appropriate curriculum, activities, and projects competently with a team of teachers.
• Collaborate, teach, and work effectively with a co-lead teacher in the classroom.
• Treat each child and their family with respect and dignity, while recognizing and respecting the uniqueness of all children, their families, and their cultures.
• Ability and willingness to initiate, collaborate, and assist with tasks, including preparing the classroom for the next topic each week, assisting with supply ordering, parent communication, and other classroom management tasks, as required.
• Support children in their learning and development with attention to the special needs of each individual child.

Responsibilities

• Articulate the Museum School’s mission to the community.
• Foster developmentally-appropriate independence in children through planned, flexible activities while maintaining a cooperative atmosphere.
• Develop knowledge and understanding of the Museum School curriculum topics in order to effectively teach lessons and activities to young learners.
• Maintain a safe, attractive, organized environment.
• Implement classroom guidance and discipline strategies that reflect the Fort Worth Museum Preschool values.
• Complete a minimum of 24 hours of professional development annually.
• Attend and participate in beginning-, middle-, and end-of-year staff meetings.
• Attend and participate in a Monday morning staff meeting once a month.
• Teach a minimum of 2 weeks in the Museum School Summer program.
• Comply with the requirements of the Texas Health and Human Services Child Care Minimum Standards.
• Implement procedures and protocols related to the health and safety of all students and employees to ensure their safety.
• Maintain CPR, First Aid, and Tarrant County Child Care certification.

Physical Requirements:

• Ability to bend, lift (30-50 lbs.), reach, sit (in a chair and on the floor), walk, easily move from a stand to a sit on the floor, and back to a stand.

Apply for this role here.