Current Opportunities
Job Summary:
To create a first impression of welcome and warmth to all of Fort Worth Museum of Science and History’s Guests. Set the mood and tone for each Guest’s experience at the Museum by providing encouragement to explore the Exhibit Galleries and to encourage Guests to become Members. The goal of a Guest Experience Host is to welcome guests to the museum. They greet and help orient a variety of different guests. A host’s responsibilities include ensuring our guests have accurate information and direction when starting their day with us. This host is cross-trained to work in multiple frontline guest service areas including admission service desk and museum exhibits.
Basic Function and Responsibilities including but not limited to:
- Help Guests optimize their visit by explaining program details and selling admission tickets.
- Perform the daily check-in of all reserved groups, including disbursing tickets, exhibit passes, and maps
- Assist Guest Services in providing change and various reimbursements to Guests as needed
- Be fiscally accurate by balancing your cash drawer and verifying Memberships sold at the end of each shift
- Proactively communicating with guests who need assistance, including guests who are lost, ill, or injured
- Provide information to guests regarding parking, programs, directions, pricing, hours, food service options, membership, film, and exhibit information
- Be able to communicate with our guests about daily activities and special events.
- Manage and reconcile a cash drawer including all payment type receipts in a fast-paced environment
- Distribute and reconcile parking passes and tickets to daily museum guests and members
- Effectively manage and inventory parking vouchers and validation information
- Assist in any emergency situations, medical situations, and technical situations
- Make sure all front-line areas meet standards including exterior spaces such as green spaces and parking areas
- Greet and organize our field trip groups
- Be familiar with pricing information for the museum
- Be familiar with information regarding all museum amenities
Qualifications:
- Must be 16 years of age and older
- Must treat guests in a friendly, professional, and inviting manner
- Proactively seek out information about the Museum
- Be able to exercise active listening skills and positive body language through smiling, sustaining eye contact and keeping good posture.
- Must be able to effectively and politely interact with all Museum guests in a busy, fast paced environment
- Ability to work a flexible schedule including weekends and holidays
- Multi-tasking quickly and efficiently
- Be able to climb stairs
- Be able to lift a minimum of 20 pounds
- Be able to stand and/or walk for prolonged periods of time
- Be able to work in an indoor/outdoor setting for a prolonged period of time
To apply for this position, please fill out the online form here.
- Maintaining cleanliness and appearance of exhibits, common areas (inclusive of planetarium, Omni Theater, Museum School and Stars Cafe, staff offices, restrooms, Museum grounds and dumpster areas)
- Assist in maintaining custodial equipment
- Assist with recycling program
- Support and assist with special events and after hours functions as required
- Assist guests by welcoming, giving directions and offering information about museum programs, exhibits and services
- Assist with other duties as assigned including movement and set up of furniture, fixtures and equipment
- Experience in janitorial or porter field preferred
- Must be eighteen (18) years of age or older
- Must have knowledge of janitorial techniques and equipment and possess skills to operate small equipment
- Possess basic knowledge of various cleaning chemicals used in janitorial areas
- Must be observant, friendly and proactive
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
Work Environment:
- Ability to work outdoors in heat, cold and inclement weather
- Ability to work irregular hours (holidays and weekends)
- Ability to work special events and functions as required
To apply for this position, please fill out the online form here.
Iniciativa Bilingüe (español + inglés)
Vea nuestra iniciativa bilingüe aquí.
FULL-TIME EMPLOYMENT
Full-Time Employee Benefits include:
- Employer partially paid medical for each full-time employee
- Employer-paid Life insurance and Long-Term disability insurance for each full-time employee
- Short-Term disability, voluntary life, and dental offered at employee expense
- Medical and dependent care savings program (Section 125)
- Generous paid time off policy
- 403b employee savings program with Museum matching after 1 year of service
PART-TIME EMPLOYMENT
The Fort Worth Museum of Science and History is a drug-free workplace; drug testing is a condition of employment. Criminal background checks are also completed before beginning employment.
Please note, all job opportunities are subject to working holidays and weekends.
Equal Opportunity Employer
The Fort Worth Museum of Science and History is an equal opportunity employer and does not discriminate in its employment decisions on the basis of race, color, religion, gender, or national origin. EOE/M/F/D/V/SO.
FWMSH Grievance Process
A copy of the Museum's grievance procedure is available here (PDF).