Vice President of Operations (Full-Time)

Job Summary: The Vice President of Operations is a key member of the executive leadership team, overseeing the organization’s essential operational departments: Retail, Guest Services, Maintenance, and Security. This role ensures smooth daily operations while leading strategic initiatives to improve efficiency, safety, and guest satisfaction. Reporting directly to the President, the VP of Operations will be instrumental in building a unified, high-performing team that aligns with the organization’s mission and values.

Key Responsibilities include but not limited to:

• Develop and monitor departmental strategic goals and initiatives, ensuring alignment with the organization’s mission and long-term objectives.
• Oversee the general facilities and grounds maintenance and repair of all facilities, including preventive maintenance for security, fire/life safety, and mechanical systems.
• Negotiate and manage service contracts related to facilities and grounds maintenance, security, and as needed.
• Recruit, mentor, and evaluate staff across Retail, Guest Services, Maintenance, and Security departments, fostering a high-performing and collaborative team culture.
• Champion a culture of exceptional service, addressing concerns promptly to ensure a welcoming and safe environment for all visitors.
• Manage departmental budgets, oversee cash-handling procedures, and collaborate with the Accounting Team to implement effective accounting practices.
• Monitor productivity, service levels, and staffing needs; adjust to maintain operational excellence.
• Ensure proper maintenance and safety protocols, identifying and addressing operational defects or hazards.
• Work closely with all departments to streamline operations and address inter-departmental challenges affecting services or facilities.
• Evaluate and enhance vendor relationships, ensuring quality service delivery and cost-effective solutions.

Required Skills/Abilities

• Proven experience in facilities and grounds management, retail operations, or guest services, preferably within a museum, nonprofit, or cultural institution.
• Strong knowledge of safety, security, and maintenance best practices, as well as familiarity with building management systems (e.g., HVAC, fire/life safety).
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Demonstrated success in managing budgets, strategic planning, and driving operational excellence.
• Exceptional problem-solving and decision-making abilities, with a track record of implementing solutions.
• Self-motivation with high personal standards for professionalism
• Ability to work as a collaborative and supportive team member with staff at all levels of the organization
• Flexibility to work evenings, weekends, and holidays as needed.

Education and Experience:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred).
• Minimum of 7 years of operational leadership experience, including five years in a senior management role overseeing multiple departments.

To apply for this position, please fill out the online form here.

Executive Assistant and Board Liaison (Full-Time)

Job Summary: The Administrative Assistant and Board Liaison provides administrative support to the museum's President and serves as the primary point of contact between the museum and its Board of Trustees. This role requires strong organizational skills, attention to detail, and the ability to maintain confidentiality.

Key Responsibilities include but not limited to:

• Provide direct support to the President, including scheduling meetings, managing travel arrangements, and coordinating office operations.
• Handle correspondence and prepare documents for internal and external communication, including reports, proposals, and event invitations.
• Maintain digital and physical files in an organized and up-to-date manner and track budget.
• Act as the primary point of contact for the Board of Trustees, ensuring timely communication and coordination for board meetings, events, and materials.
• Manage and update board member information, including maintaining a current database of contact information and official documentation.
• Assist in preparing agendas, meeting minutes, and supporting materials for Board meetings and events.
• Maintain files, ensuring proper storage and easy access to physical and electronic records related to Board operations.
• Manage confidential information, ensuring discretion and confidentiality at all times.
• Coordinate any other administrative needs.

Qualifications:

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Ability to handle sensitive and confidential information with discretion.
• Valid driver’s license and access to an operational vehicle.
• Willingness to occasionally work outside of regular business hours as needed.

Education and Experience:

• Minimum of five years of experience in an administrative assistant or related role
• High school diploma required; Associate's or Bachelor’s degree preferred.

To apply for this position, please fill out the online form here.

Event Assistant (Full-Time)

Job Summary: The Event Assistant is a self-motivated team player that is skilled with event planning, organization, and communication. The Event Assistant will support the coordination of internal events, working closely with various departments to ensure smooth execution and alignment with the Museum’s goals. This position plays a key role in facilitating seamless event logistics, assisting with planning, and providing hands-on support for internal gatherings, meetings, and staff events. With this position, the Event Assistant will be reporting directly to the Director of Event Sales.

Basic Functions and Responsibilities including but not limited to:

• Assist in planning and executing internal events, such as staff meetings, department events,
and special Museum functions.
• Coordinate event logistics, including scheduling, venue setup, catering, and staff support.
• Ensure that events align with the Museum’s policies and internal requirements.
• Collaborate with various Museum departments to identify event needs and assist with
preparation.
• Help manage event budgets and track expenses.
• Communicate with vendors and internal teams to ensure timely delivery of services.
• Support the creation and distribution of event-related materials, including invitations,
agendas, and programs.
• Handle event follow-up tasks, including evaluations and feedback gathering.
• Assist with any administrative duties related to event planning, including file management,
report generation, and record-keeping.
• Ensure that events comply with safety, legal, and health regulations when applicable.
• Foster a positive and collaborative atmosphere during all stages of event planning and
execution.

Qualifications:

• Proficient with Microsoft Office applications and related software.
• 2 years of experience in event coordination, customer service, or a related field.
• Strong communication skills, both verbal and written.
• Ability to think creatively and problem-solve in a fast-paced environment.
• Flexible work hours to include occasional evenings, weekends, and holidays for event needs.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Ability to work effectively in a team environment and interact with all staff levels.
• Ability to lift at least 25 lbs. from the ground to waist level with or without reasonable
accommodation.
• Must be at least 18 years old.

To apply for this position, please fill out the online form here.

Guest Services (Part-Time)  

Job Summary:  
Guest Service staff at the Fort Worth Museum of Science and History create a welcoming and warm first impression for all visitors. Guest Services are crucial in ensuring the smooth operation of the Museum and the grand opening of the Jane & John Justin Foundation Omni Theater. They create an exceptional experience for visitors by answering any questions or concerns and providing information about any film featured at the Omni Theater or traveling and permanent Museum exhibits.  

Basic Function and Responsibilities including but not limited to:  

Museum Floor Staff: 

• Rotate into the galleries and exhibits during shifts, ensuring that the assigned gallery is being properly maintained as needed. 
• Provide visitors with assistance and information about any events or programs, as well as answer any questions visitors may have.  
• Greet and guide field trip groups 

Theater Ushers: 

• Provide information on pricing, film showtimes, and any special events or Museum questions.  
• Greet and organize our field trip groups at the Omni Theater  
• Assist visitors in seating arrangements, ensuring they are comfortable.  
• Monitor theater audiences, minimizing any disruptions for visitors.  
• Assist with cleaning the Omni Theater in between showtimes 

Concessions and Cashiers:  

• Provide information on pricing, film showtimes, and any special events or Museum questions.  
• Operate cash registers and process transactions accurately and efficiently. 
• Stock and maintain the concession area, ensuring it is well-organized and clean. 
• Help with preparing and handling snacks and drinks while following safety guidelines. 
• Consistently wipe down and sanitize high-contact areas and stocking as needed. 

Qualifications:  

• Must be 18 years of age and older. 
• Ability to work in a fast-paced environment. 
• The ability to exercise active listening skills and positive body language through smiling, sustaining eye contact and good posture.  
• Ability to work independently and as a member of a team.  
• The ability to stand for extended periods of time.  
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Bilingual, Spanish, a plus. 

Salary: $15/hr

To apply for this position, please fill out the online form here.

Family STEAM Festival Facilitator (Part-Time)  

Job Summary:  
To support implementation of the Family STEAM Festival program on scheduled evenings. This person must be reliable and punctual. Must also have excellent interpersonal skills and work well with adults and children. Programs are scheduled on selected Tuesdays and Thursdays from 6:00-8:00PM with set up before and teardown after, typically 5:00PM-8:30PM (5-10 hours weekly). Please note you will be driving your own vehicle to and from the scheduled schools. Transportation is not provided by the museum.  

Basic Function and Responsibilities including but not limited to:  

• Loading and unloading of materials at schools.  
• Set up components at the school site.  
• Facilitate demos, live science show, and activities. 
• Interact with teachers, parents and children.  
• Communicate educational connections that align with the activities  
• Communicate museum resources with teachers, parents, and administrators.  

Qualifications:  

• The ability to proactively multi-task.  
• The ability to exercise active listening skills and positive body language through smiling, sustaining eye contact and good posture.  
• Ability to work independently and as a member of a team.  
• The ability to stand for extended periods of time.  
• The ability to lift and carry up to 25 pounds.  

Salary: $18/hr

To apply for this position, please fill out the online form here.