Job Summary:

To create a first impression of welcome and warmth to all of Fort Worth Museum of Science and History’s Guests. Set the mood and tone for each Guest’s experience at the Museum by providing encouragement to explore the Exhibit Galleries and to encourage Guests to become Members. The goal of a Guest Experience Host is to welcome guests to the museum. They greet and help orient a variety of different guests. A host’s responsibilities include ensuring our guests have accurate information and direction when starting their day with us. This host is cross-trained to work in multiple frontline guest service areas including admission service desk and museum exhibits.

Basic Function and Responsibilities including but not limited to:

• Help Guests optimize their visit by explaining program details and selling admission tickets.
• Perform the daily check-in of all reserved groups, including disbursing tickets, exhibit passes, and maps
• Assist Guest Services in providing change and various reimbursements to Guests as needed
• Be fiscally accurate by balancing your cash drawer and verifying Memberships sold at the end of each shift
• Proactively communicating with guests who need assistance, including guests who are lost, ill, or injured
• Provide information to guests regarding parking, programs, directions, pricing, hours, food service options, membership, film, and exhibit information
• Be able to communicate with our guests about daily activities and special events.
• Manage and reconcile a cash drawer including all payment type receipts in a fast-paced environment
• Distribute and reconcile parking passes and tickets to daily museum guests and members
• Effectively manage and inventory parking vouchers and validation information
• Assist in any emergency situations, medical situations, and technical situations
• Make sure all front-line areas meet standards including exterior spaces such as green spaces and parking areas
• Greet and organize our field trip groups
• Be familiar with pricing information for the museum
• Be familiar with information regarding all museum amenities

 Qualifications:

• Must be 16 years of age and older
• Must treat guests in a friendly, professional, and inviting manner
• Proactively seek out information about the Museum
• Be able to exercise active listening skills and positive body language through smiling, sustaining eye contact and keeping good posture.
• Must be able to effectively and politely interact with all Museum guests in a busy, fast paced environment
• Ability to work a flexible schedule including weekends and holidays
• Multi-tasking quickly and efficiently
• Be able to climb stairs
• Be able to lift a minimum of 20 pounds
• Be able to stand and/or walk for prolonged periods of time
• Be able to work in an indoor/outdoor setting for a prolonged period of time

To apply for this position, please fill out the online form here.

To apply for this position, please fill out the online form here.

Development Officer 

This position plans and participates in the development and implementation of ongoing fund-raising strategies designed to raise contributed income for annual operations and campaign funding for the institution. The position is responsible for securing gifts from individuals and foundations.  This position works closely with colleagues in the Development Department responsible for corporate giving and the administrative functions of fundraising, as well as with the Museum’s senior team and program staff. 

Job duties include: 

• Developing pipelines of top businesses and individual donors to ensure revenue generation through sponsorship. 
• Conducting sales calls to generate new business and manage existing corporate sponsors and individual donors.
• Developing and monitoring an annual working plan with dollar recruitment goals, budget and timelines for the events. Develop contingency plans as needed to successfully meet fundraising goals.
• In collaboration with development staff, Museum donor and special events designed to cultivate and steward donors as well as its annual large fundraiser which include attendees from his/her assigned portfolio and other Museum guests, donors or prospects.
• Expanding our reach into the philanthropic community of individuals to raise funds and awareness.
• Take responsibility for other development-related projects as assigned by position’s supervisor 

Required Skills: 

• Bachelor’s degree from an accredited university preferred. College coursework combined with related experience may be substituted for a degree.
• Must have at least 2 years of experience in fundraising, outside sales or in a non-profit organization in a similar capacity. This experience may also count towards satisfying this position’s educational requirement.
• Ability to accomplish results through strong volunteer recruitment and management, proven track record in meeting sales/fundraising goals.
• Organization, communication, negotiation, and interpersonal skills are a must.
• Understanding of the Fort Worth social and philanthropic communities helpful
• Demonstrated skills in written and oral communication.
• A positive, achievement-oriented attitude and proactive work ethic
• Ability to work outside standard hours as needed including occasional evenings and weekends.
• Candidates must be results driven with the ability to multi-task and must also be willing and able to travel (no overnight) within Fort Worth up to 75% once restrictions are lifted.
• Must have the ability to lift at least 20 lbs. from the ground to waist level with or without reasonable accommodation.
• Must have at least basic knowledge and skill with Microsoft Office used for word processing, email, presentations, and spreadsheets.

 To apply for this position, please fill out the online form here.