EMPLOYMENT

Call Center Associate (Part-Time)

Job Summary: Call center associates will support the Fort Worth Museum of Science and History and Guest Services staff by creating an inviting and positive experience for all guests. Call center associates will provide quality and timely aid in all guest service operations, including but not limited to: Box Office/Ticketing Office, Jane & John Justin Foundation Omni Theater, Planetarium, and Exhibit Galleries. This includes price information, show schedules, venue description, information related to arrival and departures, and any other general questions. This position sets the tone for an enjoyable guest experience and will report directly to the Group Sales department.

Basic Functions and Responsibilities, including but not limited to:

  • Assist groups with field trip booking.
  • Ensure all processing of advance ticket sales via telephone.
  • Advising guests on Museum events, amenities, and other general customer service duties.
  • Assist in the processing of individual visits, group visits, memberships, and school contracts.
  • Ability to process sales via Cash, Credit Card, and External Voucher.
  • Knowledge of Museum membership packages and benefits.
  • Maximize guest experience with knowledge of all Museum galleries, programs, attractions, Omni Films, Planetarium shows, and Museum amenities.

Qualifications:

  • Must be 18 years of age or older.
  • Ability to work independently and as a member of a team.
  • Must treat guests and staff in a friendly, professional, and inviting manner.
  • Be able to exercise active listening skills and positive body language through smiling, sustaining eye contact, and keeping good posture.
  • Excellent verbal communication skills.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Multi-tasking quickly and efficiently.
  • Be able to lift a minimum of 25 pounds.

Work Schedule:

  • This position’s work week relies heavily on Weekend Availability (including but not limited to Spring Break and other holidays)

Salary: $15/hr.

To apply for this position, please fill out the online form here.

Iniciativa Bilingüe (español + inglés)

Vea nuestra iniciativa bilingüe aquí.

Full-Time Employment

Full-Time Employee Benefits include:

  • Employer partially paid medical for each full-time employee
  • Employer-paid Life insurance and Long-Term disability insurance for each full-time employee
  • Short-Term disability, voluntary life, and dental offered at employee expense
  • Medical and dependent care savings program (Section 125)
  • Generous paid time off policy
  • 403b employee savings program with Museum matching after 1 year of service

Part-Time Employment

The Fort Worth Museum of Science and History is a drug-free workplace; drug testing is a condition of employment. Criminal background checks are also completed before beginning employment.

Please note, all job opportunities are subject to working holidays and weekends.

Equal Opportunity Employer

The Fort Worth Museum of Science and History is an equal opportunity employer and does not discriminate in its employment decisions on the basis of race, color, religion, gender, or national origin. EOE/M/F/D/V/SO.

FWMSH Grievance Process

A copy of the Museum's grievance procedure is available here (PDF).

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