Call Center Associate (Part-Time)

Job Summary: Call center associates will support the Fort Worth Museum of Science and History and Guest Services staff by creating an inviting and positive experience for all guests. Call center associates will provide quality and timely aid in all guest service operations, including but not limited to: Box Office/Ticketing Office, Jane & John Justin Foundation Omni Theater, Planetarium, and Exhibit Galleries. This includes price information, show schedules, venue description, information related to arrival and departures, and any other general questions. This position sets the tone for an enjoyable guest experience and will report directly to the Group Sales department.

Basic Functions and Responsibilities, including but not limited to:

• Assist groups with field trip booking.
• Ensure all processing of advance ticket sales via telephone.
• Advising guests on Museum events, amenities, and other general customer service duties.
• Assist in the processing of individual visits, group visits, memberships, and school contracts.
• Ability to process sales via Cash, Credit Card, and External Voucher.
• Knowledge of Museum membership packages and benefits.
• Maximize guest experience with knowledge of all Museum galleries, programs, attractions, Omni Films, Planetarium shows, and Museum amenities.

Qualifications:

• Must be 18 years of age or older.
• Ability to work independently and as a member of a team.
• Must treat guests and staff in a friendly, professional, and inviting manner.
• Be able to exercise active listening skills and positive body language through smiling, sustaining eye contact, and keeping good posture.
• Excellent verbal communication skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Multi-tasking quickly and efficiently.
• Be able to lift a minimum of 25 pounds.

Work Schedule:

• This position’s work week relies heavily on Weekend Availability (including but not limited to Spring Break and other holidays)

Salary: $15/hr.

To apply for this position, please fill out the online form here.

Security Officer (Part-Time)

Basic Functions and Responsibilities, including but not limited to:

• Conduct scheduled and random checks of the Museum's public and non-public areas, during operating and non-operating hours, and ensure the safety of guests and staff
• Conduct end-of-day safety and security checks of the Museum facilities
• Monitor fire systems, respond to and investigate alarms, and implement emergency procedures, up to and including evacuation, when appropriate
• Monitor security systems, arm/disarm systems, respond to and investigate alarms
• Provide first-aid in the event of injury to guests or staff, and generate written reports
• Handle lost and found items and inquiries according to Museum policy
• Perform office-related duties, including operating computers, portable radios, CCTV, and related equipment
• Perform other related duties as assigned by the Security Director and Museum Management

Qualifications:

• Must be 18 years of age or older.
• Ability to work independently and as a member of a team.
• Experience as a security officer, loss prevention specialist, police officer, military police officer, or an equivalent combination of training and related experience is preferred but not required.
• Good communication (written and verbal) and interpersonal skills
• Basic knowledge and experience with the Microsoft Suite of programs, including Word and Excel

Schedule and Hours

• Must be able to work a flexible schedule, including weekends and holidays.
• Position requires several evening shifts per week (e.g., 3:00 PM–11:00 PM or 5:00 PM–11:00 PM).
• Due to seasonal visitation demands, vacation time is typically restricted during peak periods, including Spring Break week, Thanksgiving week, and the week following Christmas Day (exceptions are rare).

Physical Demands: Ability to stand/sit/walk for extended periods; ability to lift/exert up to 50 lbs. Environmental conditions: Inside, but subject to ventilation systems throughout the buildings; possible exposure to unpleasant or inclement weather conditions when conducting outside checks and/or traveling to and from parking areas.

Salary: $17-$19 per hour.

To apply for this position, please fill out the online form here.