Guest Services Associate, Traveling Exhibit (Full-Time)

Job Summary: This role is responsible for engaging with guests of all ages in the Traveling Exhibit Gallery, delivering exceptional visitor experiences through interactive interpretation and programming aligned with traveling exhibits

Responsibilities include, but are not limited to:

• Quickly learn and interpret the content of each new traveling exhibit, providing accurate and engaging information to guests and staff.
• Proactively seeking out guests and initiating conversations to provide an exceptional guest experience.
• Professionally represent the Museum and its mission to guests at all times.
• Provide thoughtful feedback on exhibit choice, visitor engagement, and activities based on guest interactions and feedback.
• Support special events, school break weeks, and other public programs as needed.
• Manages daily operations of the traveling exhibits, including supplies and exhibit oversight as needed.
• Assists with delivering pop-up programming as needed.
• Assist Guest Services supervisors with administrative or operational tasks as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Proven customer service experience
• Ability to work independently as well as collaboratively in a team environment
• Effective problem-solving and conflict-resolution skills
• Comfort working in a fast-paced guest-facing environment
• College degree with a background in education, science, history, theatre, or related field is a plus but not required.
• Bilingual or multilingual skills are a plus but not required.

Physical Requirements:

• Ability to stand, walk, crouch, and move for extended periods
• Must be able to lift and carry up to 25 pounds
• Comfortable working in a loud, fast-paced environment that includes noise, movement, and interaction with young children

Schedule and Hours

• This position’s work week is Tuesday-Saturday (including but not limited to Spring Break and other holidays)
• Because visitation fluctuates seasonally, vacation is not scheduled during Spring Break week, Thanksgiving week, and the week after Christmas Day, with rare exceptions.

Salary: $16 - $18 an hour. 

To apply for this position, please fill out the online form here.

Guest Services Associate, Dino Lab (Full-Time)

Job Summary: This role engages guests of all ages through hands-on paleontology experiences, delivering exceptional interactions in the Dino Lab exhibit. This role creates a welcoming and educational environment by answering questions, addressing guests' needs, and sharing information about the Museum’s paleontology collections.

Responsibilities include, but are not limited to:

• Interpret fossil displays and lead hands-on paleontology activities, providing accurate and engaging information to guests.
• Ensuring the exhibit is kept clean and safe.
• Proactively seeking out guests and initiating conversations to provide an exceptional guest experience.
• Professionally represent the Museum and its mission to guests at all times.
• Provide thoughtful feedback on exhibit choice, visitor engagement, and activities based on guest interactions and feedback.
• Support special events, school break weeks, and other public programs as needed.
• Manages daily operations of the exhibit, including supplies and exhibit oversight.
• Assists with delivering pop-up programming as needed.
• Assist Guest Services supervisors with administrative or operational tasks as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Proven customer service experience
• Ability to work independently as well as collaboratively in a team environment
• Effective problem-solving and conflict-resolution skills
• Comfort working in a fast-paced guest-facing environment
• College degree with a background in education, science, history, theatre, or related field is a plus but not required.
• Bilingual or multilingual skills are a plus but not required.

Physical Requirements:

• Ability to stand, walk, crouch, and move for extended periods
• Must be able to lift and carry up to 25 pounds
• Comfortable working in a loud, fast-paced environment that includes noise, movement, and interaction with young children

Schedule and Hours

• This position’s work week is Tuesday-Saturday (including but not limited to Spring Break and other holidays)
• Because visitation fluctuates seasonally, vacation is not scheduled during Spring Break week, Thanksgiving week, and the week after Christmas Day, with rare exceptions.

Salary: $16 - $18 an hour. 

To apply for this position, please fill out the online form here.

Guest Services Associate, Children's Museum (Full-Time)

Job Summary: This role will be responsible for engaging with children and families in the Children’s Museum, guiding early learners through discovery, and delivering programming that aligns with the Museum’s goals.

Responsibilities include, but are not limited to:

• Picking up toys, ensuring the play area is kept clean, and directing guests to the nursing room if needed.
• Proactively seeking out guests and initiating conversations to provide an exceptional guest experience
• Professionally represent the museum and its mission to guests
• Contribute to activity refreshes by providing feedback and ideas that reflect visitor interests and feedback.
• Provide support for special events, school break weeks, and other public programs as needed.
• Manages daily operations of Children’s Museum, including supplies and exhibit oversight.
• Support the Guest Services supervisors with administrative or operational tasks as needed.
• Assists with delivering pop-up programming as needed.
• Assist Guest Services supervisors with administrative or operational tasks as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Proven customer service experience
• Ability to work independently as well as collaboratively in a team environment
• Effective problem-solving and conflict-resolution skills
• Comfort working in a fast-paced guest-facing environment
• College degree with a background in education, science, history, theatre, or related field is a plus, but not required.
• Bilingual or multilingual skills are a plus but not required.

Physical Requirements:

• Ability to stand, walk, crouch, and move for extended periods
• Must be able to lift and carry up to 25 pounds
• Comfortable working in a loud, fast-paced environment that includes noise, movement, and interaction with young children

Schedule and Hours

• This position’s work week is Tuesday-Saturday (including but not limited to Spring Break and other holidays)
• Because visitation fluctuates seasonally, vacation is not scheduled during Spring Break week, Thanksgiving week, and the week after Christmas Day, with rare exceptions.

Salary: $16 - $18 an hour. 

To apply for this position, please fill out the online form here.

Guest Services Associate, Energy Labs (Full-Time)

Job Summary: This role engages guests of all ages in exploring the science of energy, from fossil fuels to renewable sources, through hands-on exhibits. This role fosters curiosity and excitement by making complex concepts accessible and engaging, while ensuring every visitor has a welcoming experience.

Responsibilities include, but are not limited to:

• Guide guests through interactive energy exhibits, sharing accurate and engaging information about energy sources and their impact.
• Proactively seeking out guests and initiating conversations to provide an exceptional guest experience.
• Professionally represent the Museum and its mission to guests at all times.
• Provide thoughtful feedback on exhibit choice, visitor engagement, and activities based on guest interactions and feedback.
• Support special events, school break weeks, and other public programs as needed.
• Manages daily operations of the exhibits, including supplies, educational programming, and exhibit cleanliness.
• Present and assist in pop-up programming as needed.
• Assist Guest Services supervisors with administrative or operational tasks as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Strong organizational and attention to detail
• Proven customer service experience
• Ability to work independently as well as collaboratively in a team environment
• Effective problem-solving and conflict-resolution skills
• Comfort working in a fast-paced guest-facing environment
• College degree with a background in education, science, history, theatre, or related field is a plus.
• Bilingual or multilingual skills are a plus.

Physical Requirements:

• Ability to stand, walk, crouch, and move for extended periods
• Must be able to lift and carry up to 25 pounds
• Comfortable working in a loud, fast-paced environment that includes noise, movement, and interaction with young children

Schedule and Hours

• This position’s work week is Tuesday-Saturday (including but not limited to Spring Break and other holidays)
• Because visitation fluctuates seasonally, vacation is not scheduled during Spring Break week, Thanksgiving week, and the week after Christmas Day, with rare exceptions.

Salary: $16 - $18 an hour. 

To apply for this position, please fill out the online form here.